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Frequently asked Questions

  • what exactly is cashmere and how do I determine good quality?

    The finest quality cashmere is the soft fiber hand combed from the cashmere goat,(cheaper cashmere is sheared, not hand combed). There are many qualities of cashmere on the market and many factors to consider, so please refer to The Naked Truth about Cashmere and Cashmere Update full details about cashmere
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  • how do I know what size to order?

    please refer to What size to order for details
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  • how do I care for cashmere?

    please refer to Cashmere Care for full details
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  • what credit cards are accepted?

    we accept Visa, MasterCard and American Express
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  • is my credit card information safe?

    absolutely, we have a secure server and all credit card information is encrypted as well as deleted after 30 days. In addition, we will never sell your name to anybody. For further details read Info and our Private Policy
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  • how long will it take for my order to be shipped?

    for each item offered you will see shipping times listed; items in stock are usually sent the same day, or the next business day at the latest. Certain items take up to 7 business days to ship. You will be sent an automatic e-mail confirming your order as soon as it is placed and another e-mail with tracking information as soon as your order is sent.
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  • how will my order be shipped and what are the shipping charges?

    All U.S. orders are shipped either via FedEx, with your choice of FedEx Priority, FedEx Standard Overnight, FedEx 2 day or FedEx 3 day service OR U.S. Priority Mail. PLEASE NOTE, U.S. PRIORITY MAIL DOES NOT GUARANTEE DELIVERY TIMES - ESPECIALLY DURING PEAK PERIODS. Please refer to shipping for additional information
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  • what is your exchange/return policy?

    we offer a 15 day exchange or return policy provided goods are returned neatly folded in clean, new, unworn condition with all tags attached. Goods not received in this manner are subject to a 15% restocking charge. Shipping charges are non-refundable and custom orders are non-returnable without prior approval.
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  • can my order be gift wrapped?

    yes, upon your request, we will wrap any item free and include a gift card
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  • Question: Why is cashmere yarn so expensive ?

    Answer: The true cashmere comes from goats (Capra hircus) who have adapted over centuries to the extraordinary climate of the Gobi Desert in the northern provinces of China and the southern reaches of Mongolia. Efforts to breed the goats elsewhere have been unsuccessful. A cashmere goat grows only four ounces of fiber a year and that is enough to keep it warm through the severe winters of the Gobi Desert. That's why cashmere sweaters provide warmth without weight. It takes the fleece of four goats to make one sweater. Each one has to be combed by hand and then the fleece has to be sorted by hand for color and fiber length.

    Question: How can I distinguish a good cashmere garment ?

    Answer: If you are new to cashmere the only guideline that we can recommend is just to touch and see whether you love it. A good cashmere should feel hefty and substantial even if it is lightweight. If a cashmere garment doesn¡¯t feel smooth, soft and luxurious, don¡¯t buy it. The other critical factor is density/weight. Pull the sides of the sweater apart and then let them go. The sweater should snap back to its original shape.

    Question: How long will last my cashmere sweater ?

    Answer: That depends on how you ware, how you take care of it and of course on the quality of the sweater. A fair quality garment will last many years.

    Question: What causes pilling ?

    Answer: Pilling is caused by the abrasion of short fibers into small balls on the surface of the fabric. As a guideline, some pilling usually occurs in new sweaters, especially if you ware them under  other garments. But the problem will not persist in a sweater after the initial cleaning. Continuous pilling can be result of a high percentage of short  fibers combined with a loosely knit fabric. Low quality manufacturers use  shorter fiber because it is cheaper. They also knit loosely reducing the amount of used cashmere to a minimum. To make  these low quality garments feel better, they are produced with a significant  amount of surface fiber which leads to pilling troubles in long term.

    Question: What is pashmina ?

    Answer:  Pashmina is a term applied to the wool, and products made from the wool, derived from the undercoat of the Capra hircus goat, a domestic breed raised primarily at high elevations in Central Asia, particularly Mongolia. "Pashm" is an old Parsian word for fine wool. "Pashmina" is derived from Pashm. The common Pashmina shawl is a luxurious mix of the finest, softest Pashmina cashmere and silk. The cashmere comes from the the underbelly of Capra Hircus goat, which grazes high in the Himalayas. The wool is spun and then hand woven with the silk, and finally fringed with twisted silk tassels. Pashmina can only come from goats raised in the Himalayan mountain region. The Himalayan goats produce such exquisite wool because of the elevation at which they live. It is an interesting occurrence in Nature, that the animals which live at higher elevations have much finer and more delicate fiber coverings. These fine fibers, which are protected by coarser exterior hair, are in fact the greatest insulators one can find.

    Question: What is a Single Ply, Double Ply

    Answer:  Years ago, yarn was referred to by the number of strands (plies) twisted together. This wasn't a problem at the time, because crocheters and knitters understood that a two-ply yarn would be much thinner than a four-ply yarn. Today, however, yarn sizes can range from the finest gossamer threads to extra-bulky yarn. Ply refers to the number of strands twisted together to make a particular yarn ¨C it no longer describes a weight or class of yarn. The diameter of these plies is what determines the weight of the yarn. A very fine yarn can consist of several tiny plies, while a heavy yarn may only consist of one unspun ply.

    Question: What is Gauge ?

    Answer:  Gauge is the number of stitches per inch and the number of rows per inch a crocheter or knitter gets when stitching with a particular size of yarn and a specific crochet hook or knitting needles.


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